Brief

The goal was to design and develop a mobile experience that simplifies digital onboarding while leveraging ParallelChain’s proprietary AI technology for secure, privacy-preserving identity verification. The app was built to perform end-to-end eKYC (electronic Know Your Customer) — from user registration and document capture to live facial recognition — fully optimized for integration with ParallelChain’s internal AI model.

Challenge

Traditional eKYC solutions often rely on third-party engines and fragmented user flows, leading to slow processing times, inconsistent verification accuracy, and data privacy concerns. The challenge was to create a self-contained mobile solution that maintains enterprise-grade accuracy while keeping user experience fast, intuitive, and trustworthy.

Solution

We built a native eKYC app that performs all major onboarding steps in a seamless guided flow:

1. User Onboarding & Consent
   The process begins with a frictionless onboarding screen that clearly explains privacy terms, AI processing, and user consent. The tone and visuals were designed to build confidence from the first interaction.
2. Document Scan
   Using the device camera, users can scan ID cards, passports, or licenses. The app automatically detects edges, optimizes lighting, and crops documents using an on-device vision model — eliminating the need for external APIs.
3. Face Scan & Liveness Detection
   The face scan step employs ParallelChain’s in-house AI model for facial verification and liveness detection. The app guides the user through smooth micro-interactions (blinking, head movement prompts) to ensure authenticity, while the UI provides visual feedback in real time.
4. AI Integration Layer
   Captured data is processed locally where possible, then securely sent to the ParallelChain verification model via encrypted channels. The architecture was designed for modularity, so the AI component can be updated independently of the app’s front-end.
   
   

UX Principles

• Trust through transparency: visual indicators and plain-language explanations accompany every AI-driven action.
• Guided interaction: each verification step includes animated hints and progress feedback to reduce user anxiety.
• Performance first: lightweight image preprocessing ensures smooth scanning even on lower-end devices.
  

Welcome Screen

Instruction Screen

Scan Face Screen

Scan Document Screen

Result Screen

Result

The ParallelChain eKYC app redefines onboarding as an intelligent, human-centric flow, merging advanced AI with thoughtful UX design. It enables businesses to verify identities faster, more securely, and with complete control over their data pipeline.